Together we will define your needs.
We start by understanding your specific needs, to make sure we provide you with the best solution possible.
We then find the right products.
By selecting the products that make the most sense for your needs, we allow you to have the best coverage available.
Develop a custom plan.
Lastly, we review the products and provide you with a comprehensive insurance plan. Remember, we put the custom in customer.
Founded in 1929 by Bradford F. West we are still proud to say it is all in the family. We are a fourth generation, family-owned and operated independent insurance agency.
As a full-service agency with a reputation for customer service and expertise, we offer a wide variety of affordable insurance products with prominent insurance carriers.
April 1, 1929
West’s Insurance was established in Waukegan, Illinois by Bradford F. West, located in the Karcher Hotel building at 407 Washington St. Operating as an independent insurance agency, the Maryland Casualty Company was the first insurance carrier contracted by the agency .
The agency’s founder passed away and was then taken over by Bradford E. West, president, Stanley Jaronik, Treasurer, and Bertil Anderson, VP, who formed the core of the agency until their retirements in 1982.
The agency moved to their new office at 1733 Washington St. where they remained until they moved to its current location in Gurnee, IL. The agency continued to grow with their business consisting of 50% personal insurance and 50% business insurance.
Brad’s two sons, Bradford E. West II and William B. West joined the firm as “producers.” The direction of West Insurance began to change placing more emphasis on commercial business insurance, both domestic and international, which still makes up 90% of the agency’s premium volume.
A the age of 65 and with over 37 years as an independent insurance agent, Brad West retired and his son, Brad West II, was elected as the new President. The agency developed a specialization in the health care and public entity business sectors, which still the agency’s largest business segments.
In 2005, Brad’s future son-in-law, Brent Jones, joined the agency, and on December 28, 2012 Brad sold the agency to Brent and his wife, Molly, establishing the fourth-generation family-owned independent insurance agency.
Opening of the 2nd and now primary office in Gurnee, as a means of accommodating agency growth.
We owe our success to our our loyal customers, and to our dedicated employees who give customers the great service that they’ve come to expect. The continuation of the family owned tradition is only positive, with added stability and continued success.
"We have enjoyed our relationship with West’s Insurance for well over 20 years. In that time, we have always been impressed with the genuine service and attention we have received from everyone there. It comes as no surprise that because of that service they are now celebrating their 85th year in business. Congratulations, we wish you all the best in the years to come."
- David N. White Jr., President, Greens by White, Inc.
"The Lock Up Self Storage began our relationship with West's Insurance Agency in 1976. West's has been our insurance agency ever since and has helped us grow into a national and international company. The team has our utmost trust as we know they have our best interests in mind as we evaluate our insurance needs each year. West's has worked with us to solve our insurance needs for the best value as we grew as a company. We truly feel that West's has been a partner in our growth process. They solve any problems that come up and always give us excellent client service and advice. Many national agencies have approached us for our business as we grew, but none of them could match the service, integrity and value that West's has given us. We appreciate our relationship."
- Robert A. Soudan Sr.,Principal,The Lock Up Self Storage
"I'd like to express my thanks and gratitude to the professional team working for me at West's Insurance. I have my home, vehicle and business insured by West's & your team has put us on track. Thank you! The team is a pleasure to work with & they lead me to believe I'm the only task they have to accomplish for the day. So that being said, I would highly recommend West's Insurance to my friends and family."
- Jim Samp
"Thank you and Congratulations to West’s Insurance Agency celebrating 85 years in business. Waukegan Port District has enjoyed the benefits of West’s Insurance Agency’s professional, courteous insurance representation since the District’s inception in the late 1950s. On many occasions, and in one particular instance when we were extremely vulnerable, West’s insight in the industry and historical knowledge provided the guidance and expertise to protect and preserve the financial stability of the Waukegan Port District. We are most grateful and look forward to a continued and mutually rewarding relationship! Happy Anniversary and Best Wishes for another 85 Years!"
- Christine E. Peters, Waukegan Port District
"My wife and I feel like founding member insureds with West's Insurance Agency having been customers since the early 80's. For over 30 years, we have talked to your team about things like: now our daughter is driving (oh boy); now our second daughter is driving (only two, thank goodness.); now they each have a car (whew!); now we have a new car, and a new home (it was a good year); and so on and so on. Throughout all of our milestones, the West's team has been immediately and effectively responsive to our questions, our needs and our family. So, we think West's is family, and we say " Happy 85th!" to our insurance family"
- Terry and Debbie Brady, Class of 1980
"Your Worker's Comp Manager and team are amazing resources at your company. Thank you all for your quick response time and invaluable customer service."
- Penny Appezzato, Brightstar Care
"West's recognized there was a possibility that my experience mod was actually better than the 0.92 that my policy was renewed with. They did the research, did the calculations, and prepared the necessary paperwork. As a result, my experience mod is being reduced to 0.88. West's is definitely exceeding clients’ expectations!"
- David A Saporito, President & Owner BrightStar Fort Mill, SC
"I have been extremely satisfied with my personal and business insurance through West's for the past eight years. As a practice manager for two surgical groups, our businesses face some unique and challenging risks. West's has always delivered an insurance solution at a competitive price allowing me to focus on more important tasks rather than insurance program administration. When it's "insurance" I call West's. They always answer the call providing top-notch and friendly service."
- Bridgette Larsen Surgeons of Lake County and Emergency Surgical Services of Lake County
"I had a turbulent relationship with a previous insurance agency that was unable to provide my business with an efficient insurance program billed on my terms. By the time I contacted West’s, I was fed up with insurance companies. However, I was pleasantly surprised that the Agency was able to immediately resolve all of my issues. My requests were handled in a timely manner, satisfying both my franchisor’s requirements and my expectations. West’s simplified matters for me in a way prior agents had not, and my contacts there are an absolute pleasure to deal with. As someone who appreciates outstanding customer service, I really value West’s professionalism and patience. I would highly recommend West’s for any and all franchise insurance solutions."
- Walt Williams, Owner ProTect Painters, Mansfield TX
"I wanted to let you know how much I appreciate West's Insurance and how easy you all have been to work with. All I had to do was fill out the application and you went to work for me finding the best prices on all of my small business insurance needs. If I ever have any questions, West's is always there to answer them. It's comforting to know I will get an answer immediately rather than having to leave a message and hoping someone calls me back. The process was efficient, effective and painless. Insurance is one less thing I worry about now because I know West's has got me covered."
- Chris Hildebrand, Owner ProTect Painters of Plymouth, NE Minnetonka and Wayzata
"West's has worked hard to provide my dental practice with the coverage I need at a price I can afford. The individualized customer service is knowledgeable, friendly and efficient. They are never too busy to answer my questions and are quick to respond to any needs or issues that I might have."
- Dr. Philip McDonnell McDonnell Dental, Chicago
"If anyone is looking for a great insurance agency, it is West's Insurance. Their Personal Lines team has always treated me like I am their one and only customer. I really appreciate the individualized attention and trusted relationship I have formed with them. They are always looking out for my changing needs and working to reduce costs! They take control of everything, answer all of my questions and follow through on their promises. I can't say enough about my positive experience with West's!"
- Kim Kangas, Exelon
“West’s has taken a proactive approach and evolved with the growing needs of our brand. Their team continues to invest in additional programming and support services to maximize franchisee profitability. The Preferred Partner of the Year Award is a key indicator of our franchisees’ appreciation of West’s ongoing commitment to superior customer service and 24/7 accessibility.”
- Thom Gilday BrightStar Care President and COO
“3 out of 4 [years winning the Preferred Partner Award] is pretty darn good. It speaks to not only your service, but the value ads you provide. As you know, with the BrightStar system, you are dealing with pretty sophisticated, yet discriminating owners. To be in our favor is a real tribute to your organization and service. I’m glad way back when, you all and BrightStar found each other.”
- Jim Flickinger, President BrightStar Care of Dupage-Wheaton, IL
- "When I was first getting started, West’s Insurance was recommended to me as a preferred option to the regular insurance provider that our new centers typically open with. It turns out they were more economical and very helpful in guiding me through many issues during the start-up.
I recently ran into an issue with my personal vehicle (that was registered in my name) being insured on the corporate policy. When I cancelled my personal policy, the registration never made it into the corporate name and it snowballed from there. Registration suspended, license suspended, etc., and dealing with the DMV was futile. The team at West’s did a phenomenal job working with Liberty Mutual to get me out of this jam. I had over $1,000 in fines accruing, and they got me all squared away. I know our new and existing centers would be very happy working with the West’s team!"
Rick Bult, Owner, FASTSIGNS of Saratoga Springs
- “We had a wonderful and very satisfying experience with the West’s team. We had 3 days until renewal and were told by our previous agent that we needed another option. West's brought us an option within 24 hours and we moved all of our business at Mr. Handyman of S Boone, W Hamilton & N Marion Counties. Thank you West’s!”
Allen Furrer, Mr. Handyman